Buzz Casino Terms and Conditions

Welcome to Buzz Casino. These Terms and Conditions govern your use of our website, our Buzz Casino app, and all games, bonuses, and services we provide. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of them, we ask that you do not use our services.

Who We Are

Buzz Casino is operated by Buzz Bingo Digital Limited, company number 12838479, with registered office at Unit 1 Castle Marina Road, Nottingham NG7 1TN, and principal place of business in Gibraltar, registered as a branch under company number 124499, trading from Suite 2.2, Waterport Place, Europort Road, Gibraltar GX11 1AA. Our retail clubs are operated separately by Buzz Group Limited, company number 00794943. Buzz Casino and the Buzz Casino logo are registered trademarks of Buzz Group Limited, and our group of brands also includes Buzz Bingo, Bada Bingo, The Slots Room at Buzz Bingo, and Buzz Presents.

Our Licensing

We are licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and we are further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. Our retail operations under Buzz Group Limited are licensed under Gambling Commission account number 2355. We are a registered IBAS operator, meaning independent dispute resolution is available to you should you have an unresolved complaint with us.

Eligibility and Registration

Our services are available only to residents of the United Kingdom who are aged 18 or over. When you register with us, you must provide accurate, current, and complete information. We reserve the right to verify your identity, age, and address at any time, and we may suspend your account until such checks are satisfactorily completed. Only one account per person, household, or IP address is permitted, and any use of a buzz bingo login or buzz casino login belonging to another person is strictly prohibited.

• You must be the legal owner of any payment method used on your account.
• You are responsible for keeping your buzz login and password confidential.
• We may close or suspend accounts that breach these eligibility requirements.

Deposits and Payments

We accept deposits made using all major debit cards, Apple Pay, Google Pay, PayPal, Open Banking, and paysafecard. We do not accept credit cards, including credit cards registered with services such as Apple Pay or PayPal. You may hold a maximum of five active cards on your account at any time, and a card used to deposit within the last six months cannot be deactivated. Deposits made specifically to qualify for our Slots Welcome Offer must be completed using a debit card, PayPal, or Apple Pay; paysafecard deposits do not count towards this offer.

Withdrawals

We only process withdrawal requests from the verified account holder, and all payments are made in the name of the registered customer. We generally return withdrawals using the same method you used to deposit. Withdrawals are not issued automatically and must be requested by you through your account. We carry out enhanced checks before processing any withdrawal request of GBP 10,000 or more, and you will need to contact our Customer Services to arrange withdrawals above this limit. Our standard processing time for withdrawals is up to five business days, though timing may vary depending on your chosen payment method and whether this is your first cash-out.

Bonuses and Promotions

At Buzz Casino, we regularly run promotions for our players, including our GBP 20.00 Online Slots Welcome Offer. This buzz bingo welcome offer style promotion provides 200 bonus spins worth GBP 20 on King Kong Splash and other qualifying slots. It is available to new qualifying customers on an ongoing basis and is reserved for new real-money customers aged 18 or over who are resident in the UK.

To qualify, you must deposit a minimum of GBP 10.00 in cumulative cash via debit card, PayPal, or Apple Pay, and then stake at least GBP 10.00 on qualifying slot games before placing any stake on an online bingo ticket game. You have 14 days from your original registration to complete both the deposit and the qualifying spend. Qualifying slot games include King Kong Splash, the King Kong Cash Even Bigger Bananas series, King Kong Cash Go Bananas Jackpot King, and the Fishin' Frenzy family of titles. You may also qualify by staking on these same games via buzzbingo.com or its app, though the Buzz Slots Welcome Offer can only be awarded once in total across our sites.

New players can receive only one welcome offer: either our GBP 20.00 Buzz Casino offer or our GBP 40.00 Buzz Bingo Welcome Offer. Staking any cash on a qualifying slot removes your eligibility for the Buzz Bingo offer, and staking on bingo first removes your eligibility for our slots promotion. Once you meet the qualifying criteria, we credit the GBP 20.00 bonus immediately to your Casino Balance. Bonus spins are capped at 10p per spin, and wagering requirements of x10 the total bonus amount apply, meaning GBP 200.00 must be staked before any remaining bonus funds become withdrawable. Bonus funds are valid for 30 days from issue, after which we automatically remove any unused bonus balance and pending bonus winnings.

We also run other seasonal promotions, such as our Big GBP 180 Wheel and our Drops & Wins campaign offering a share of GBP 25,000,000, along with regular buzz bingo free spins offers sent to customers who have opted in to receive our marketing communications. Full terms for each promotion, including any buzz bingo promo code or buzz casino bonus code requirements, are published on the relevant promotion page and form part of these Terms and Conditions.

Games and Software Providers

We offer hundreds of online slots and casino games, including fixed and progressive jackpot titles such as Jackpot King, the Age of the Gods series, and Kingdom's Rise. Our games library is supplied by leading providers including Blueprint, Pragmatic Play, Playtech, NetEnt, Red Tiger, IGT, Quickspin, and many others. Our live casino tables, powered by Playtech Live, Evolution, OnAir, and Ezugi, include roulette, blackjack, and live game shows such as Spin A Win and Buffalo Blitz Live, with croupiers available 24 hours a day. Whether you access our buzz slots and table games through our website, our mobile browser, or the Buzz Casino app, no additional software download is required, and all games function across iOS and Android devices.

Responsible Gambling

We are committed to supporting responsible play. We provide tools including deposit limits, time-out periods, and self-exclusion options, and we encourage you to set limits that suit your circumstances. If you are concerned about your gambling, we encourage you to contact organisations such as GamCare or GambleAware for independent support.

Customer Support

Our UK-based support team is available via live chat from 10:00 to 22:00 Monday to Friday and 10:00 to 20:30 at weekends, 364 days a year, and we aim to respond to any buzz bingo live chat message within 60 seconds. You can also reach us by email at support@Buzz Casino.com, through our contact form, or by post to Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. We respond to enquiries submitted through our contact form within 24 hours.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will publish any updated terms on our website, and your continued use of your account after changes take effect constitutes your acceptance of the revised terms.

Governing Law and Complaints

These Terms and Conditions are governed by the laws of England and Wales. If you have a complaint that we are unable to resolve to your satisfaction, you may refer the matter to IBAS as an independent third party, in line with our status as a registered IBAS operator.