Responsible Gaming at Buzz Casino

At Buzz Casino, we want gambling to stay fun, safe and firmly under your control. We are committed to promoting responsible gaming across every part of our site, from our Buzz Casino slots and Buzz Casino app to the live chat support our team provides. This page explains the safeguards we have put in place and the tools we offer so that you can enjoy Buzz Casino, Buzz Bingo and our other Group brands responsibly.

Our Commitment to Safer Gambling

We operate under strict regulatory oversight. Buzz Bingo Digital Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. We are also a registered IBAS operator, which means we hold ourselves to independent standards of fairness and player protection. We take these obligations seriously, and we build responsible gaming principles into everything we do, whether you are logging in via Buzz Casino login, checking your Buzz Bingo login details, or browsing our Buzz Bingo online offers.

Age Verification and Protecting Minors

We only accept customers who are 18 years of age or older and resident in the United Kingdom. We carry out age and identity verification checks before allowing any customer to deposit or withdraw funds. If we suspect that an account may be used by a minor, we will suspend that account immediately and investigate before any further activity is permitted. We ask that you never share your Buzz login or Buzz Bingo.com login details with anyone under 18, and we encourage parents and guardians to use filtering software to prevent underage access to gambling sites from any shared device.

Tools to Help You Stay in Control

We provide a number of account controls designed to help you manage your play sensibly. These tools are available whether you access Buzz Casino online, through our Buzz app, or via desktop.

Deposit and Spending Limits

You can set daily, weekly or monthly deposit limits on your account at any time. Once a limit is set, we will not allow deposits above that amount until the limit period has passed or you choose to reduce it. Increasing a limit will only take effect after a short cooling-off period, giving you time to reconsider.

Time-Outs and Self-Exclusion

If you feel you need a break, we offer temporary time-outs of 24 hours, one week or one month, during which you will not be able to log in to your account. For longer-term concerns, we offer self-exclusion for a minimum of six months, during which we will close your account, remove you from our marketing lists, and take reasonable steps to prevent you from opening a new account with us. We also support and encourage registration with GAMSTOP, the national self-exclusion scheme covering all UK-licensed online gambling operators, including Buzz Casino and Buzz Bingo.

Reality Checks

We can send you reality check notifications during play, reminding you how long you have been logged in and how much you have staked. We encourage you to use this feature so you always stay aware of your time and spending, including when redeeming a Buzz promo code, Buzz bingo promo code or Buzz casino bonus code.

Parental Controls and Filtering Software

We recommend that anyone with children or vulnerable individuals in their household install parental control or filtering software, such as Net Nanny, CyberPatrol or similar tools, to prevent unauthorised access to gambling websites from a shared computer, tablet or the Buzz Casino app. We also advise keeping your Buzz login, Buzz Bingo login and Buzz Casino login details private and never saved on a device others can access.

Responsible Use of Offers and Promotions

We design our welcome offers, including the Buzz Bingo welcome offer, our Buzz Bingo sign up offer, and promotions such as Buzz Bingo free spins no deposit or Buzz Bingo 10 free spins Rainbow Riches, to be enjoyed responsibly. We ask that you only claim a Buzz Bingo no deposit bonus, Buzz Casino bonus, or any Buzz Bingo promo code if you are comfortable with the associated terms, including wagering requirements. We never encourage spending beyond what you can comfortably afford, and our team can pause any promotional communications, including the Buzz Bingo daily spin reminder, at your request.

Contact Our Customer Services Team

If you have any concerns about your play, or about someone else's, our UK-based support team is here to help. You can reach us via live chat, available 10:00–22:00 Monday to Friday and 10:00–20:30 at weekends, 364 days a year, with a commitment to respond within 60 seconds. You can also email us at support@Buzz Casino.com, use our contact form, or write to us at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. We are always ready to listen, and we will treat every enquiry about responsible gaming with sensitivity and confidentiality.

FAQ

What are the signs of problem gambling?

We want you to be able to spot the early warning signs of harmful gambling behaviour. You may want to review your play if you notice any of the following:

You are spending more time or money than you intended on Buzz slots or other games
You are chasing losses or gambling to escape stress, worry or other problems
You are borrowing money or neglecting responsibilities to fund your gambling
You feel anxious, guilty or irritable when you try to cut back or stop playing
You are hiding your gambling activity, including Buzz Bingo free spins claims or Buzz Bingo offers, from family or friends

If any of this feels familiar, we encourage you to use our self-assessment tools or speak confidentially with our support team.

Where can I find independent support organisations?

We work closely with independent organisations that specialise in gambling support, and we recommend the following resources to any player who feels they may need extra help:

GamCare – free advice, support and counselling for anyone affected by problem gambling
BeGambleAware – information, advice and free support for people worried about their own or someone else's gambling
The National Gambling Helpline – 0808 8020 133, free and confidential, available 24/7
Gamblers Anonymous – peer support groups across the UK
GAMSTOP – the national self-exclusion scheme for online gambling in the UK

These organisations are independent of Buzz Casino, and contacting them does not affect your standing with us in any way.

Content updated: September 22, 2026