Buzz Casino Privacy Policy

We at Buzz Casino take your privacy seriously, and this Privacy Policy explains how we collect, use, store and protect your personal information when you visit Buzz Casino.com, use the Buzz app, or otherwise engage with our services. Buzz Casino is operated by Buzz Bingo Digital Limited, licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. By registering an account, completing buzz bingo sign up, or logging in through buzz login, you agree that we may process your data as described below.

Information We Collect

When you create an account with us, complete a buzz casino login, or interact with our promotions, we collect a range of personal information necessary to provide our services and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, address, email address and phone number when you sign up for buzz bingo online or Buzz Casino.
• We record financial information, including debit card details, PayPal information or Open Banking data, to process deposits and withdrawals.
• We gather verification documents to confirm your identity and age, in line with our licensing requirements.
• We track your gaming activity, including slots played, stakes placed, and participation in offers such as our buzz bingo welcome offer or the buzz casino bonus code you may have entered.
• We collect technical data such as IP address, device type, browser information, and how you use the buzz app or our website.
• We store your customer service interactions, including messages sent through buzz bingo live chat or our contact form.

How We Use Your Information

Our use of your personal data is guided by the need to run Buzz Casino responsibly, securely and in accordance with UK law. We use the information we collect for the following purposes:

• We verify your identity and eligibility to play, ensuring you meet the minimum age and residency requirements for our UK target market.
• We process your deposits and withdrawals through your chosen payment method and manage your account balance.
• We personalise your experience, including tailoring buzz bingo offers, buzz slots recommendations, and communications about a buzz bingo promo code or buzz promo code you may be eligible for.
• We monitor account activity to detect fraud, money laundering, or problem gambling behaviour.
• We send you marketing communications, such as details of buzz bingo free spins, the buzz bingo daily spin, or new buzz bingo offers, where you have opted in to receive them.
• We maintain records required by the Gambling Commission and other regulators, including transaction histories and communication logs.

Cookies and Tracking Technologies

We use cookies and similar technologies across Buzz Casino.com and the Buzz Casino app to improve your experience, remember your preferences, and understand how players use our site. Cookies allow us to keep you signed in after a buzz bingo login or buzz casino login, remember your language settings, and measure the performance of our games and promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including access to bingo buzz features or live chat support.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with regulatory bodies, including the Gambling Commission and the Gibraltar Gambling Commissioner, as required by law.
• We work with payment providers, such as those processing debit card, PayPal, Apple Pay and Open Banking transactions, to complete deposits and withdrawals.
• We engage third-party service providers who support our operations, including identity verification companies, IT infrastructure providers, and customer support tools.
• We may share information with our group companies, including those operating Buzz Bingo, Bada Bingo, The Slots Room at Buzz Bingo, and Buzz Presents, where relevant to shared services or cross-brand offers.
• We disclose information where required by law enforcement, courts, or other legal processes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Account information, transaction records, and communication logs are typically retained for a minimum period required under UK gambling regulations, even after you close your account or stop using buzz bingo online.

Your Rights

As a data subject, you have a number of rights regarding your personal information. We are committed to respecting these rights and will respond to any requests within the timeframes required by applicable data protection law.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent to marketing communications at any time, including offers related to buzz bingo free spins no deposit or a buzz bingo no deposit bonus.
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately.

Data Security

We employ industry-standard security measures to protect your personal and financial information from unauthorised access, loss, or misuse. Our systems use encryption for sensitive data, and we regularly review our security protocols to ensure your details remain protected whether you access Buzz Casino via desktop, mobile, or the buzz casino app.

Third-Party Links

Our website and app may contain links to third-party sites, including payment providers or affiliated brands. We are not responsible for the privacy practices of these external sites, and we encourage you to review their own privacy policies before submitting any personal information.

Marketing Communications

If you opt in to receive marketing from us, we may contact you with details of promotions, a buzz bingo promo code, updates on buzz bingo slots, or news about our latest bonuses. You can unsubscribe from these communications at any time through your account settings or by contacting our support team.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under this age, and we take proactive steps, including robust age verification, to prevent underage access to Buzz Casino.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or via email, and we encourage you to review this policy periodically.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team via buzz bingo live chat, available from 10:00 to 22:00 Monday to Friday and 10:00 to 20:30 at weekends. Alternatively, you can email us at support@Buzz Casino.com or write to us at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN.